This online triage course is tailored to all administration staff working in General Practice and other Primary Care Services. The aim is to equip you with the knowledge and skills to recognise potentially unwell or deteriorating patients you may see as a receptionist or practice manager.
Patient triage is part of the RACGP 5th edition accreditation standards. However, administrative staff often need more confidence and knowledge in implementing safe and consistent triage procedures. This online course will provide you with the strategies and confidence to manage and escalate the care of your patients, over the phone or as they present to you in the waiting room, to the appropriate clinician safely and effectively.
This is an interactive online course that invites you to use all your senses in the learning process.
This comprehensive course will increase your understanding of the link between triage and accreditation, how to implement consistent triage practices across your team as well as utilising resources to support you within your frontline role. You will feel more confident and competent with systemising processes that follow the safe and effective principles of telephone and face-to-face triage in your workplace.
The Urgent Care Identification (Frontline Staff) course is an online course consisting of self-directed learning. Utilising models of blended learning, students will be required to complete readings, reflective activities, quizzes, watch videos, and participate in formative assessments.
By the end of this course, you will have knowledge of how to implement safe and effective triage strategies in your workplace.
You should now be able to:
This course is open to any individuals working within primary healthcare, and would benefit those with regular patient and client interactions. Relevant professions may include:
Entrants should have:
To achieve completion, students must successfully complete:
Developing knowledge and understanding in urgent care to identify when situations may require escalation or not, and by doing this direct patients who require more immediate assistance to the clinical team. Understand the importance of clinic protocols that support administration, for phone or face-to-face interactions, that can facilitate patient care more effectively and safely.
There is no associated workshop with this course. All learning is online via accessIQ. You will guide your own pace of learning in this online course.
Students enrolled in The Benchmarque Group courses should adhere to the following principles:
As a general guide, one (1) hour of active learning equates to one (1) hour of CPD. It is the responsibility of the individual student to calculate how many hours of active learning have been completed. The hours of active learning estimated above should act as a guide to CPD hours.
This program is open to any individuals working within primary healthcare, and would benefit those with regular patient and client interactions. Relevant professions may include:
There are no associated formal assessments with this program. All learning is completed online with real time learning feedback provided via theory questions covering essential knowledge and skills. This style of feedback is known as a ‘formative assessment’, a self-marking process that provides immediate results and feedback.
No. This program is only available as online learning.
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We’re stoked to talk to you about our range of courses and programs, most of which can be delivered as a group booking for your organisation.
Simply complete the form below, and our Partnerships Manager, John will be in touch. He loves to chat.