Triage for Primary Healthcare Professionals

Entrants to the Triage for Primary Healthcare Professionals are expected to have a foundational level of knowledge in clinical subject areas before commencing this course, referred to as "assumed knowledge." To enrol, you must hold a relevant clinical qualification as determined by our criteria. 

• Aboriginal and/or Torres Strait Islander Health Practitioners
• Aboriginal and/or Torres Strait Islander Health Workers 
• Allied Health Professionals
• Enrolled Nurses
• Midwives
• Nurse Practitioners
• Paramedics
• Other Health Professionals
• Registered Nurses

Content for the Triage for Primary Healthcare Professionals course includes: 

• Introduction to Triage
• Types of Triage
• Processes for Telephone Triage
• Processes for Face-to-Face Triage.

On the successful completion of the course, students should have the ability to: 

• Understand triage in the context of Primary Healthcare
• Compare and contrast telehealth triage and face-to-face triage
• Be aware of safety and medico-legal considerations with respect to triage
• Identify techniques best employed for effective verbal communication during telephone triage
• Outline an appropriate process for telephone triage in general practice that follows safe and effective principles
• Explain the best method used in communicating with agitated or anxious patients, parents or carers

Online Learning and formative assessment completed via accessIQ. A formative assessment is used to conduct an in-process self-evaluation of your learning. You must attain 100% for each assessment block to proceed with the course.

There are no associated formal assessments with this course. All learning is completed online with real time learning feedback provided via theory questions covering essential knowledge and skills. This style of feedback is known as a ‘formative assessment’, a self-marking process that provides immediate results and feedback.

Strengthen best care practice with an understanding of Triage in Primary Healthcare, including telehealth and face-to-face interactions, that outline safe and medico-legal consideration. Develop communication techniques and build clinic policy to manage agitated or anxious patients, parents, or carers, as well as effective telephone triage.

Students enrolled in The Benchmarque Group courses should adhere to the following principles:

• Display a commitment to learning and to achieving success
• Be responsible and accountable for their own learning, behaviour and decisions
• Actively participate in all workshop activities and learning experiences
• Attend all scheduled sessions and be punctual at all times
• Complete all online assessments and workplace practice activities
• Work in harmony and respect the rights and opinions of staff and other students
• Treat others as they themselves would like to be treated
• Use acceptable language at all times

No, the Triage course is not accredited. However, upon completion, students will understand primary healthcare triage, compare telehealth and face-to-face triage, consider safety and legal aspects, communicate effectively during telephone triage, and handle interactions with agitated or anxious individuals.

No, this course is fully online. All course materials, activities, and assessments are conducted through our online learning platform, allowing you to complete the course at your own pace and convenience without the need for in-person workshops.

Yes, you will will receive a Certificate of Attendance which you will find in your accessIQ account, under My Achievements.