Triage for Primary Healthcare Professionals

Content for the Triage for Primary Healthcare Professionals course includes:

• Introduction to Triage
• Types of Triage
• Processes for Telephone Triage
• Processes for Face-to-Face Triage

On the successful completion of the course, students should have the ability to:

• Understand triage in the context of Primary Healthcare
• Compare and contrast telehealth triage and face-to-face triage
• Be aware of safety and medico-legal considerations with respect to triage
• Identify techniques best employed for effective verbal communication during telephone triage
• Outline an appropriate process for telephone triage in general practice that follows safe and effective principles
• Explain the best method used in communicating with agitated or anxious patients, parents or carers

Entrants to the Triage for Primary Healthcare Professionals course must provide evidence of a relevant professional role. Relevant roles would include:

• Registered Nurses
• Enrolled Nurses
• Allied Health Workers
• Aboriginal and/or Torres Strait Islander Health Workers
• Aboriginal and/or Torres Strait Islander Health Practitioners
• General Practitioners
• General Practice Registrars
• Others on application.

To achieve competency, students must successfully complete:

• Formative theory questions covering essential knowledge and skills. A formative assessment is a self-marking process that provides immediate results and feedback.

 Strengthen best care practice with an understanding of Triage in Primary Healthcare, including telehealth and face-to-face interactions, that outline safe and medico-legal consideration. Develop communication techniques and build clinic policy to manage agitated or anxious patients, parents, or carers, as well as effective telephone triage.

Students enrolled in The Benchmarque Group courses should adhere to the following principles:

• Display a commitment to learning and to achieving success
• Be responsible and accountable for their own learning, behaviour and decisions
• Actively participate in all workshop activities and learning experiences
• Attend all scheduled sessions and be punctual at all times
• Complete all online assessments and workplace practice activities
• Work in harmony and respect the rights and opinions of staff and other students
• Treat others as they themselves would like to be treated
• Use acceptable language at all times

Expected duration for completion is 12 months. Students are encouraged to complete their assessments within twelve weeks of completion of any theory content, however they have up to twelve months to submit the online assessments.

The duration time is calculated from when a student begins their course content. Within the accessIQ platform, students will be provided an initial six months to complete and submit all required self-directed and online assessment activities.

Friendly email reminders will be sent to students to ensure an assessment is completed on time. At the completion of the 6-month period, students can request up to a maximum of two extensions, each extension being for a period of 90 days.

If the entire 12-month period expires and a final assessment has not been submitted, The Benchmarque Group reserves the right to deem the assessment Not Competent and remove the student from the course.

Online learning and assessment via accessIQ.

This program takes approximately 10 hours of active learning. The hours of active learning should act as a guide to CPD hours. It is the responsibility of the individual student to calculate how many hours of active learning they have completed. As a general guide, one hour of active learning equates to one hour of CPD.

On successful completion you will receive a Digital Badge. Digital badges (sometimes called micro-credentials) are used to recognise learning or achievement and provide digital proof of that accomplishment. Digital Badges can be displayed, accessed, and verified online, and are commonly used on resumes and social media platforms.