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We offer many courses and programs, most of which can be delivered as a group booking for your organisation. Please complete the form below and our Partnerships Manager will be in touch.
Course in Consumer Leadership
Course overview
The Course in Consumer Leadership (10946NAT), delivered by Health Issues Centre, provides consumer representatives, leaders and staff of health services the foundation skills and knowledge to work collaboratively in a range of settings to facilitate and promote consumer engagement to consumers and health services personnel.
The Course in Consumer Leadership (10946NAT) delivered by Health Issues Centre on behalf of The Benchmarque Group provides consumer representatives, leaders and staff of health services the foundation skills and knowledge to work collaboratively in a range of settings to facilitate and promote consumer engagement to consumers and health services personnel.
Consumers attending the Course in Consumer Leadership will acquire the skills and knowledge to be effective consumer representatives and partners in the planning, delivery and evaluation of services.
Developed by Health Issues Centre, the course is delivered by Health Issues Centre in alliance with its RTO partner The Benchmarque Group.
On the successful completion of the course, students should be competent to:
- Identify roles and rights as a consumer engaging in a health service
- Utilise health literacy skills in a health care service
- Practice consumer engagement in a health care service within a human rights framework
- Analyse a health care service’s capacity to support consumer engagement
- Participate in consumer engagement activities in a health care service
- Provide consumer leadership on a health care service committee or group
- Contribute to the review or development of a consumer engagement plan for the health care service
- Manage personal workload and relationships effectively.
- Registered Nurses
- Enrolled Nurses
- Aboriginal and Torres Strait Islander Health Practitioners
- Aboriginal and Torres Strait Islander Health Workers
- General Practitioners
- Practice Managers
- Allied Health Workers
- Other on application.
- Three day face-to-face workshop
- In-class activities assessed by a qualified assessor
- Written assessment completed and submitted to assessor for marking
To achieve competency in this course, students must:
- Demonstrate competency through a range of classroom-based case studies and scenarios
- Competently complete an assessment covering essential knowledge and skills
- Complete a series of workplace activities.
All workplace activities must be completed in accordance with work health and safety standards and all other relevant workplace policies and procedures.
Working collaboratively across health services is critical and therefore challenging, and Health Issue Centre has developed this course to improve effectiveness between consumer and health professionals. Build an understanding of the skills needed to identify roles and rights, operate within human rights frameworks, and provide leadership on committees and working groups.
The study days are usually scheduled as three non-consecutive days and includes morning tea, lunch and afternoon tea breaks.
In most instances food and beverage facilities are available.
The trainer will deliver the learning content in a blended manner, which requires participation form all students, these include small group workshop activities and discussion groups and presentations.
Students enrolled in Benchmarque Group courses should adhere to the following principles:
- Display a commitment to learning and to achieving success
- Be responsible and accountable for their own learning, behaviour and decisions
- Actively participate in all workshop activities and learning experiences
- Attend all scheduled sessions and be punctual at all times
- Complete all online assessments and workplace practice activities
- Work in harmony and respect the rights and opinions of staff and other students
- Treat others as they themselves would like to be treated
- Use acceptable language at all times.
Key Information
As a general guide, one hour of active learning equates to one hour of CPD. It is the responsibility of the individual student to calculate how many hours of active learning have been completed. The hours of active learning estimated above should act as a guide to CPD hours.
Please reach out to request an invoice if you wish to pay by invoice to [email protected]
Suitable Professions
Frequently Asked Questions (FAQs)
Continuing professional development is the means by which members of the clinical profession maintain, improve and broaden their knowledge, expertise and competence, and develop the personal and professional qualities required throughout their professional lives.
The CPD cycle involves reviewing practice, identifying learning needs, planning and participating in relevant learning activities, and reflecting on the value of those activities.
As a general guide, one hour of active learning equates to one hour of CPD. It is the responsibility of the individual student to calculate how many hours of active learning have been completed. The hours of active learning estimated above should act as a guide to CPD hours.
For all other health professionals completing this program, your continuing professional development (CPD) requirements may vary and it is important to remember that it is your responsibility to maintain and register CPD with your professional body. In many instances, your regulatory authority will recognise hours of learning as stated above.
12 Months. The time is calculated from when a student is provided with online access to their assessment. Within the accessIQ platform, students will be provided an initial 12 months to complete and submit all required assessment activities. Friendly email reminders will be sent to students to ensure an assessment is completed on time. At the completion of the 6 month period, students can request up to a maximum of 2 extensions, each extension being for a period of 90 days. If requesting a second extension, the request must be in writing.
If the entire 12 month period expires and a final assessment has not been submitted, The Benchmarque Group reserves the right to deem the assessment Not Competent and remove the student from the program.
If you are deemed Not Yet Competent on your first and second assessment submissions, feedback will be provided. It is very important that you read all the feedback provided. The Assessor will have identified any areas where additional evidence is required or any questions that need to be reviewed and resubmitted. If, after 3 unsuccessful submissions, you are unable to demonstrate competency on your assessment, your assessment will be deemed Not Competent. Feedback will be provided to you and what the possible following steps and outcomes are.
At the completion of the program, successful students will receive a nationally accredited Statement of Attainment for the Course in Consumer Leadership.
A nationally recognised Statement of Attainment lists the individual unit or units of competency that a student has completed. It is nationally recognised under the Australian Qualifications Framework (AQF).
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We’re stoked to talk to you about our range of courses and programs, most of which can be delivered as a group booking for your organisation.
Simply complete the form below, and our Partnerships Manager, John will be in touch. He loves to chat.