Course in Consumer Leadership

Due to the impact of COVID-19, courses scheduled for July and August 2020 have been postponed by Health Issues Centre until further notice.

Course Info

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Course in Consumer Leadership

Code: 10163NAT Course code: 10163NAT

3 Day

Workshop

$1089.00

(inc GST)

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Upcoming workshop: 10 May 2019 Geelong Conference Centre

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Geelong Conference Centre

No workshops are currently scheduled. We can notify you when this course becomes available.

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Key Information

Overview

FAQS

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Key Information

3 Day

Workshop

$1089.00 inc GST

per student

80 hours study

Units of competency

CCLECM001B

Engage as a consumer or community member in a health or community service

CCLSCE002B

Support consumer and community engagement within a health or community service

CCLPCL003B

Provide consumer and community leadership

Course delivery

Three day face-to-face workshop
In-class activities assessed by a qualified assessor
Written assessment completed and submitted to assessor for marking

Entry requirements

No entry requirements

Terms and conditions

Click here

Available workshops

The Course in Consumer Leadership includes a three day face-to-face workshop. Below are the current available workshop dates. If you see a workshop date that suits you, click 'Apply Now'. The 'Apply Now' button will take you to BenchmarqueIQ, our online learning and assessment platform. Simply log in using your existing details or create a new account, and then follow the prompts to enrol.

Course overview

The Course in Consumer Leadership, delivered by Health Issues Centre, provides consumer representatives, leaders and staff of health services the foundation skills and knowledge to work collaboratively in a range of settings to facilitate and promote consumer engagement to consumers and health services personnel.

Course outline

The Course in Consumer Leadership delivered by Health Issues Centre on behalf of The Benchmarque Group provides consumer representatives, leaders and staff of health services the foundation skills and knowledge to work collaboratively in a range of settings to facilitate and promote consumer engagement to consumers and health services personnel.

Consumers attending the Course in Consumer Leadership will acquire the skills and knowledge to be effective consumer representatives and partners in the planning, delivery and evaluation of services.

Developed by Health Issues Centre, the course is delivered by Health Issues Centre in alliance with its RTO partner The Benchmarque Group.

Learning outcomes

On the successful completion of the program, students should be competent to:

Identify roles and rights as a consumer engaging in a health service
Utilise health literacy skills in a health care service
Practice consumer engagement in a health care service within a human rights framework
Analyse a health care service’s capacity to support consumer engagement
Participate in consumer engagement activities in a health care service
Provide consumer leadership on a health care service committee or group
Contribute to the review or development of a consumer engagement plan for the health care service
Manage personal workload and relationships effectively.

Delivery

Three day face-to-face workshop
In-class activities assessed by a qualified assessor
Written assessment completed and submitted to assessor for marking

Pre-reading

No pre-reading

Assessment

To achieve competency in this course, students must:

Demonstrate competency through a range of classroom-based case studies and scenarios
Competently complete an assessment covering essential knowledge and skills
Complete a series of workplace activities.

All workplace activities must be completed in accordance with work health and safety standards and all other relevant workplace policies and procedures.

What to expect

The study days are usually scheduled as three non-consecutive days and includes morning tea, lunch and afternoon tea breaks.

In most instances food and beverage facilities are available.

The trainer will deliver the learning content in a blended manner, which requires participation form all students, these include small group workshop activities and discussion groups and presentations.

What we expect

Students enrolled in The Benchmarque Group courses should adhere to the following principles:

Display a commitment to learning and to achieving success
Be responsible and accountable for their own learning, behaviour and decisions
Actively participate in all workshop activities and learning experiences
Attend all scheduled sessions and be punctual at all times
Complete all online assessments and workplace practice activities
Work in harmony and respect the rights and opinions of staff and other students
Treat others as they themselves would like to be treated
Use acceptable language at all times.

Providing real life examples

Really enjoyed the group discussions that provide real life examples of community advocacy and consumer issues.

Course in Consumer Leadership student

Frequently Asked Questions (FAQs)

What is Continuing Professional Development (CPD)?

Continuing professional development is the means by which members of the clinical profession maintain, improve and broaden their knowledge, expertise and competence, and develop the personal and professional qualities required throughout their professional lives.

The CPD cycle involves reviewing practice, identifying learning needs, planning and participating in relevant learning activities, and reflecting on the value of those activities.

How many CPD hours will I achieve for completing this program?

As a general guide, one hour of active learning equates to one hour of CPD. It is the responsibility of the individual student to calculate how many hours of active learning have been completed. The hours of active learning estimated above should act as a guide to CPD hours.

For all other health professionals completing this program, your continuing professional development (CPD) requirements may vary and it is important to remember that it is your responsibility to maintain and register CPD with your professional body. In many instances, your regulatory authority will recognise hours of learning as stated above.

How long do I have to complete the assessment?

12 Months. The time is calculated from when a student is provided with online access to their assessment. Within the BenchmarqueIQ platform, students will be provided an initial 12 months to complete and submit all required assessment activities. Friendly email reminders will be sent to students to ensure an assessment is completed on time. At the completion of the 6 month period, students can request up to a maximum of 2 extensions, each extension being for a period of 90 days. If requesting a second extension, the request must be in writing.

What if I cannot complete the assessment in the allocated time?

If the entire 12 month period expires and a final assessment has not been submitted, The Benchmarque Group reserves the right to deem the assessment Not Competent and remove the student from the program.

How many times can I submit my assessment?

If you are deemed Not Yet Competent on your first and second assessment submissions, feedback will be provided. It is very important that you read all the feedback provided. The Assessor will have identified any areas where additional evidence is required or any questions that need to be reviewed and resubmitted. If, after 3 unsuccessful submissions, you are unable to demonstrate competency on your assessment, your assessment will be deemed Not Competent. Feedback will be provided to you and what the possible following steps and outcomes are.

What do I receive at the completion of the program?

At the completion of the program, successful students will receive a nationally accredited Statement of Attainment for the Course in Consumer Leadership.

A nationally recognised Statement of Attainment lists the individual unit or units of competency that a student has completed. It is nationally recognised under the Australian Qualifications Framework (AQF).

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