Otitis Media Management Program

1 day course $425.00 (Currently FULLY funded)

This program includes competency codes EHHAEH001 and EHHPEH002

Otitis Media (Latin) is inflammation of the middle ear, or middle ear infection. It occurs in the area between the tympanic membrane and the inner ear, including a duct known as the eustachian tube.

Though painful, otitis media is not life threatening and usually heals on its own within 2 to 6 weeks.

Otitis Media is a common childhood disease with approximately 75% of all children having had one episode of Otitis Media by the age of five. Indigenous children are 10 times more likely to experience Otitis Media than non-Indigenous children.

Otitis Media Management Program

The Otitis Media Management Program is designed to develop the knowledge and skills required for professionals working in Indigenous health to safely assess the aural health of individuals and implement best practice management guidelines.

The program uses at its foundation,  Federal government Recommendations for Clinical Care Guidelines on the Management of Otitis Media in Aboriginal & Torres Strait Islander Populations.

Assessing the aural health of a patient should be a systematic and structured process. It requires a comprehensive assessment of general client health incorporating all of the key structures of the auditory system. The process should include history taking (asking), physical examination (looking) and hearing assessment (recording).

The program provides successful students with the ability to apply a broad knowledge of management strategies, client centred education to health promotion and provision of basic care and advice in relation to the management of Otitis Media.

The included competencies are:

  • EHHAEH001 – Assess ear health

  • EHHPEH002 – Promote, educate and manage ear health

Frequently Asked Questions (FAQ)

  • How much does the program cost?

    The Otitis Media Management Program would normally cost $400.00 per student, but at the moment, fully funded registrations are available.

  • Who is funding these Programs?

    The federal Department of Health is currently funding the delivery of nearly 100 Otitis Media Management Programs per year. The cost for your registration is being fully funded by the Department of Health under the Ear and Hearing Health Project.

  • Can I book my own course?

    Yes. We have funding available to deliver courses for groups of between 12 to 16 students. If you have a group of more than 12 students, you can contact us directly and we can try and assist you with a program.

  • What is Continuing Professional Development (CPD)?

    Continuing professional development is the means by which members of the clinical profession maintain, improve and broaden their knowledge, expertise and competence, and develop the personal and professional qualities required throughout their professional lives.

    The CPD cycle involves reviewing practice, identifying learning needs, planning and participating in relevant learning activities, and reflecting on the value of those activities.

  • How many CPD hours/points will I achieve for completing this Program?

    12 CPD Hours.

    For Registered and Enrolled Nurses and Midwives, our recommendation, based on previous student experience for this course is approximately 12 CPD Hours.

    For all other health professionals completing this program, your continuing professional development (CPD) requirements may vary and it is important to remember that it is your responsibility to maintain and register CPD with your professional body. In many instances, your regulatory authority will recognise hours of learning as stated above.

  • Who can attend the course?

    The course is designed to be delivered to a broad range of health professionals including Aboriginal and Torres Strait Islander Health Workers and Practitioners, Registered and Enrolled Nurses, GP Registrars and General Practitioners.

  • How long does the program take?

    The course is delivered in a one (1) day lecture and workshop.

  • Does the program include ear irrigation?

    No. The Course in Aural (Ear) Health includes a unit of competency covering wax removal. 

  • What do I receive at the completion of the program?

    At the completion of the program, successful students will receive a nationally accredited Statement of Attainment for the Otitis Media Management Program.

    A nationally recognised Statement of Attainment lists the individual unit or units of competency that a student has completed. It is nationally recognised under the Australian Qualifications Framework (AQF). 

  • Will I need to do a test?

    Yes. As a nationally accredited program, we are required to gain evidence of your competency. During your workshop you will be provided with a printed copy of the theory assessment that needs to be completed and returned to The Benchmarque Group.

  • How do you gain evidence of competency?

    We assess competency in 2 ways.

    1. During the one (1) day lecture and workshop, you will be required to complete a number of practical skills demonstrations. These will be assessed during the workshop by the endorsed facilitator.
    2. You are required to complete the written assessment portfolio and submit it to The Benchmarque Group.

  • What happens if I fail?

    If you do not achieve a result deemed to be satisfactory, we will contact you directly and provide you with the opportunity to submit additional evidence.

  • How long does the assessment take?

    If you commence your assessment immediately after reading the materials or having just completed your workshop, it should take you no more than 4 hours to complete.

  • How long do I have to complete the assessment?

    We encourage you to complete your assessment within 12 weeks of completing your workshop, however, you have up to 12 months to submit it. During this time, we will send you some friendly reminders.

  • What if I cannot complete the assessment?

    If you are unable to complete your assessment you can contact us and we may be able to assist you.

  • Am I required to provide feedback?

    Yes. At the start and finish of your workshop, you will be asked to provide feedback. It is very important that you assist us by completing these feedback sheets to enable us to improve our courses and future delivery of our programs.


Course Outline

The Otitis Media Management Program is designed to develop the skills and knowledge to safely assess and manage ear health in relation to a range of conditions, specifically otitis media based on detailed knowledge of the anatomy, physiology and pathophysiology of the auditory system.

The Benchmarque Group has been engaged by the federal Department of Health to deliver a program that will be suitable for Aboriginal and/or Torres Strait Islander Health Workers and Health Practitioners, nurses, general practitioners and a range of clinicians supporting improvements in ear health.

Learning Outcomes

On the successful completion of the program, students should have:

• The skills and knowledge to assess and manage otitis media and associated conditions, based on detailed knowledge of the anatomy, physiology and pathophysiology of the ear
• The ability to apply a broad knowledge of management strategies, client centred education and related physical functions to health promotion and provision of basic care and advice in relation to otitis media.

Units of Competency

• EHHAEH001 Assess ear health
• EHHPEH002 Promote, educate and manage ear health

Entry Requirements

• Aboriginal and/or Torres Strait Islander Health Worker or Practitioner
• Registered Nurse
• Enrolled Nurse
• General Practitioner
• General Practice Registrars
• Audiometrist
• Audiologist
• Other

Pre Reading

No pre-reading

Course Delivery

• One (1) day face to face workshop
• In-class activities assessed by facilitator
• Online assessment completed via BenchmarqueIQ

Assessment Requirements

To achieve competency in this course, students must:

• Demonstrate competency through realistic skills simulations and oral questioning in the classroom including ‘What if and how to’ scenarios.
• Competently complete a written assessment covering essential knowledge and skills.

What to expect

The study day involves lecture and practical workshop activities involving condition recognition, ear health assessment, otosopy and digital video otoscopy, and tuning fork hearing assessment. Students are required to pair up and examine each other’s ears as part of the practical skills activities. The course practical assessment is to be conducted during the skills activity session. The study day focusses on the diagnosis and management of Otitis Media.

What to bring

All course materials are supplied. Students find having a few different coloured pens and a highlighter can be useful.

Estimated hours of study (including assessment)

30 hours

Assessment Period

12 months.

The time is calculated from when a student receives and opens their assessment. Within the BenchmarqueIQ platform, students will be provided an initial 6 months to complete and submit all required assessment activities. Friendly email reminders will be sent to students to ensure an assessment is completed on time. At the completion of the 6 month period, students can request up to a maximum of 2 extensions, each extension being for a period of 90 days. If requesting a second extension, the request must be in writing.

If the entire 12 month period expires and a final assessment has not been submitted, The Benchmarque Group reserves the right to deem the assessment Not Competent and remove the student from the program.

CPD Hours

As a general guide, one (1) hour of active learning equates to one (1) hour of CPD. It is the responsibility of the individual student to calculate how many hours of active learning have been completed. The hours of active learning estimated above should act as a guide to CPD hours.