Graduate Certificate in Consumer and Community Engagement

4 day course $2860.00 (per student inc gst)

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Course Code 10164NAT

Developed by Health Issues Centre, the course is delivered by Health Issues Centre in alliance with its Registered Training Organisation partner the Benchmarque Group.

Health Issues Centre has more than 30 years of expertise in working towards an equitable health system shaped around the needs and interests of consumers, carers and community members. Its core business is encouraging and facilitating consumer involvement in health; developing the skills of consumers, and health and community services staff, to work collaboratively for improved service delivery.

What is consumer engagement?

Consumer engagement is a process and it consists of working in partnership with consumers, carers and community members to:

(a) empower individuals to engage in decision making about their own health and treatment;

and (b) engage consumers in the planning, delivery and evaluation of the services.

This is done by inviting and supporting consumers, carers and community members to be involved in the governance of a health service or organisation;  in the strategic and service planning process of the organisation; and in the planning and implementation of quality and safety improvements.

Health services and organisations across Australia have been asked to engage and partner with consumers and there are currently national and state standards for quality and safety that include consumer engagement or partnering with consumers. For example the Australian Commission for Safety and Quality in Healthcare requires health services and organisations to implement systematic processes for involving consumers in design and redesign of services.

Effective and well-coordinated consumer engagement is challenging and many health services and organisations struggle with the concept of having consumers engaged meaningfully in their service and how to go about it.

The Graduate Certificate in Consumer and Community Engagement delivered by Health Issues Centre enables health services and organisations’ key staff (e.g. quality managers, consumer engagement officers, health promotion officers, consumer consultants) to acquire the advanced skills and knowledge to plan, implement and evaluate consumer engagement.

Participants may enter the qualification if they can demonstrate that they have completed a degree, advanced diploma or diploma in a health consumer related field, or have five years relevant work experience in a health consumer related area.

This course is delivered over four full days (two days in a week and two days after a two weeks break) with additional self-directed course work including preparation and assessment.

Course content

Graduate Certificate in Consumer and Community Engagement consists of four units:

  • Manage operations within a consumer and community engagement framework (Competency code GCCCMO801B)
  • Support consumer and community engagement planning (Competency code GCCCEP802B)
  • Lead the implementation of organisational consumer and community engagement (Competency code GCCCLI803B)
  • Manage and develop systems and structures for consumer and community engagement (Competency code GCCCSS804B)

Delivery mode

Graduate Certificate in Consumer and Community Engagement is delivered as a 4 day face to face program. To gain competency, participants are required to undertake additional self-directed activities and complete work-based assessment tasks.

Frequently Asked Questions (FAQ)

  • How much does the course cost?

    The Graduate Certificate in Consumer Engagement costs $2860.00 per student.

  • What is Continuing Professional Development (CPD)?

    Continuing professional development is the means by which members of the clinical profession maintain, improve and broaden their knowledge, expertise and competence, and develop the personal and professional qualities required throughout their professional lives.

    The CPD cycle involves reviewing practice, identifying learning needs, planning and participating in relevant learning activities, and reflecting on the value of those activities.

  • How many CPD hours/points will I achieve for completing this Program?

    180 CPD Hours.

    For Registered and Enrolled Nurses and Midwives, our recommendation, based on previous student experience for this course is approximately 180 CPD Hours.

    For all other health professionals completing this program, your continuing professional development (CPD) requirements may vary and it is important to remember that it is your responsibility to maintain and register CPD with your professional body. In many instances, your regulatory authority will recognise hours of learning as stated above.

  • How long does the course take?

    The course is delivered over 4 days of face to face delivery. The delivery is broken into 2 blocks of 2 days, delivered 2 weeks apart. It is a requirement for student to attend all 4 days of study.

  • Will I gain CPD hours for completing this course?

    Yes. The total hours of learning are 236 hours and completion of this study enables you to claim as many hours in total as it takes you to successfully complete the activity.

  • Do I need to do anything before the course?

    No. Everything you need to complete the course will be provided on the day.

  • Will I need to do assessment work?

    Yes. As a nationally accredited course, we are required to gain evidence of your competency. During the course you will be provided an assessment portfolio that requires completion.

  • How do I gain evidence of competency?

    To gain competency, you are required to undertake a series of small projects and research pieces. The assessment is work-based, providing you with material to plan and implement consumer engagement across the organisation.

  • How long does the assessment take?

    If you commence your assessment immediately after reading the materials or having just completed your face to face sessions, you will be able to complete your work within 4 weeks.

  • How long do I have to complete the assessment?

    We encourage you to complete your assessment within 12 weeks of completing your workshop, however, you have up to 12 months to submit it. During this time, we will send you some friendly reminders.