Course in Consumer Leadership

3 day course $1089.00 (per student inc gst)

Course Code 10163NAT

Developed by Health Issues Centre, the course is delivered by Health Issues Centre in alliance with its Registered Training Organisation partner The Benchmarque Group.

Health Issues Centre has more than 30 years of expertise in working towards an equitable health system shaped around the needs and interests of consumers, carers and community members. its core business is encouraging and facilitating consumer involvement in health; developing the skills of consumers, and health and community services staff, to work collaboratively for improved service delivery.

Course in Consumer Leadership

The three day Course in Consumer Leadership delivered by Health Issues Centre provides consumer representatives, leaders and staff of health services the foundation skills and knowledge to work collaboratively in a range of settings to facilitate and promote consumer engagement to consumers and health services personnel.

Consumers attending the Course in Consumer Leadership will acquire the skills and knowledge to be effective consumer representatives and partners in the planning, delivery and evaluation of services.

There are no barriers to entry on the grounds of age, gender, political or cultural background. Participants should have an interest in consumer participation, preferably in a formal role with responsibility in supporting consumer leadership in a health or community service.

Past course participants have been consumer advocates, representatives, consultants and volunteers engaged with hospitals, primary health services, community services, aged, cancer and mental health services, and members of peer support groups.

Course content

The Course in Consumer Leadership consists of three units:

  • Engage as a consumer or community member in a health or community service (Competency code CCLECM001B)
  • Support consumer and community engagement within a health or community service (Competency code CCLSCE002B)
  • Provide consumer and community leadership (Competency code CCLPCL003B)

Delivery mode

The Course in Consumer Leadership is delivered as a 3 day face to face program.

To gain competency, participants are required to undertake up to 18 additional hours of self-directed activity including preparation and assessment.

Frequently Asked Questions (FAQ)

  • How much does the course cost?

    The Course in Consumer Leadership costs $1089.00 per student.

  • How long does the Program take to complete?

    The program will require approximately 80 hours to complete.

  • What is Continuing Professional Development (CPD)?

    Continuing professional development is the means by which members of the clinical profession maintain, improve and broaden their knowledge, expertise and competence, and develop the personal and professional qualities required throughout their professional lives.

    The CPD cycle involves reviewing practice, identifying learning needs, planning and participating in relevant learning activities, and reflecting on the value of those activities.

  • How many CPD hours/points will I achieve for completing this Program?

    As a general guide, one hour (1) of active learning equates to one (1) hour of CPD. It is the responsibility of the individual student to calculate how many hours of active learning have been completed. The hours of active learning estimated above should act as a guide to CPD hours.

  • Do I need to do anything before the course?

    No. Everything you need to complete the course will be provided on the day.

  • Will I need to do assessment work?

    Yes. As a nationally accredited course, we are required to gain evidence of your competency. During the course you will be provided with an assessment portfolio that requires completion.

  • How do I gain evidence of competency?

    To gain competency, you are required to undertake up to 18 additional hours of self-directed activity including preparation and assessment.

  • How long does the assessment take?

    If you commence your assessment immediately after reading the materials or having just completed your face to face sessions, it should take you approximately 18 hours to complete.

  • How long do I have to complete the assessment?

    12 months. The time is calculated from when a student is provided with online access to their assessment. Within the BenchmarqueIQ platform, students will be provided an initial 6 months to complete and submit all required assessment activities. Friendly email reminders will be sent to students to ensure an assessment is completed on time. At the completion of the 6 month period, students can request up to a maximum of 2 extensions, each extension being for a period of 90 days. If requesting a second extension, the request must be in writing.

  • What if I cannot complete the assessment in the allocated time?

    If the entire 12 month period expires and a final assessment has not been submitted, The Benchmarque Group reserves the right to deem the assessment Not Competent and remove the student from the program.

  • How many times can I submit my assessment?

    If you are deemed Not Yet Competent on your first and second assessment submissions, feedback will be provided. It is very important that you read all the feedback provided. The Assessor will have identified any areas where additional evidence is required or any questions that need to be reviewed and resubmitted. If, after 3 unsuccessful submissions, you are unable to demonstrate competency on your assessment, your assessment will be deemed Not Competent. Feedback will be provided to you and what the possible following steps and outcomes are.

Snapshot

Course Outline

The Course in Consumer Leadership delivered by Health Issues Centre provides consumer representatives, leaders and staff of health services the foundation skills and knowledge to work collaboratively in a range of settings to facilitate and promote consumer engagement to consumers and health services personnel.

Consumers attending the Course in Consumer Leadership will acquire the skills and knowledge to be effective consumer representatives and partners in the planning, delivery and evaluation of services.

Developed by Health Issues Centre, the course is delivered by Health Issues Centre in alliance with its RTO partner The Benchmarque Group.

Learning Outcomes

On the successful completion of the program, students should be competent to:

• Identify roles and rights as a consumer engaging in a health service
• Utilise health literacy skills in a health care service
• Practice consumer engagement in a health care service within a human rights framework
• Analyse a health care service’s capacity to support consumer engagement
• Participate in consumer engagement activities in a health care service
• Provide consumer leadership on a health care service committee or group
• Contribute to the review or development of a consumer engagement plan for the health care service
• Manage personal workload and relationships effectively.

Units of Competency

• CCLECM001B Engage as a consumer or community member in a health or community service
• CCLSCE002B Support consumer and community engagement within a health or community service
• CCLPCL003B Provide consumer and community leadership

Entry Requirements

No entry requirements

Pre Reading

No pre-reading

Course Delivery

• Three (3) day face to face workshop
• In-class activities assessed by facilitator
• Written assessment completed and submitted to assessor for marking

Assessment Requirements

To achieve competency in this course, students must:

• Demonstrate competency through a range of classroom-based case studies and scenarios
• Competently complete an assessment covering essential knowledge and skills.
• Complete a series of workplace activities.

All workplace activities must be completed in accordance with work health and safety standards and all other relevant workplace policies and procedures.

What to expect

The study days are usually scheduled as three (3) non-consecutive days and includes morning tea, lunch and afternoon tea breaks.

In most instances food and beverage facilities are available.

The facilitator will deliver the learning content in a blended manner, which requires participation form all students, these include small group workshop activities and discussion groups and presentations.

What to bring

Pens of different colours can be useful when making notes, a highlighter is also useful to mark important sections of your workbook. All course materials are supplied.

Estimated hours of study (including assessment)

80 hours

Assessment Period

12 months.

The time is calculated from when a student is provided with online access to their assessment. Within the BenchmarqueIQ platform, students will be provided an initial 6 months to complete and submit all required assessment activities. Friendly email reminders will be sent to students to ensure an assessment is completed on time. At the completion of the 6 month period, students can request up to a maximum of 2 extensions, each extension being for a period of 90 days. If requesting a second extension, the request must be in writing.

If the entire 12 month period expires and a final assessment has not been submitted, The Benchmarque Group reserves the right to deem the assessment Not Competent and remove the student from the program.

CPD Hours

As a general guide, one hour (1) of active learning equates to one (1) hour of CPD. It is the responsibility of the individual student to calculate how many hours of active learning have been completed. The hours of active learning estimated above should act as a guide to CPD hours.

Endorsements

Health Issues Centre