Course in Consumer Leadership

3 day course $1089.00 (per student inc gst)

Course Code 10163NAT

Developed by Health Issues Centre, the course is delivered by Health Issues Centre in alliance with its Registered Training Organisation partner the Benchmarque Group.

Health Issues Centre has more than 30 years of expertise in working towards an equitable health system shaped around the needs and interests of consumers, carers and community members. its core business is encouraging and facilitating consumer involvement in health; developing the skills of consumers, and health and community services staff, to work collaboratively for improved service delivery.

Course in Consumer Leadership

The three day Course in Consumer Leadership delivered by Health Issues Centre provides consumer representatives, leaders and staff of health services the foundation skills and knowledge to work collaboratively in a range of settings to facilitate and promote consumer engagement to consumers and health services personnel.

Consumers attending the Course in Consumer Leadership will acquire the skills and knowledge to be effective consumer representatives and partners in the planning, delivery and evaluation of services.

There are no barriers to entry on the grounds of age, gender, political or cultural background. Participants should have an interest in consumer participation, preferably in a formal role with responsibility in supporting consumer leadership in a health or community service.

Past course participants have been consumer advocates, representatives, consultants and volunteers engaged with hospitals, primary health services, community services, aged, cancer and mental health services, and members of peer support groups.

Course content

The Course in Consumer Leadership consists of three units:

  • Engage as a consumer or community member in a health or community service (Competency code CCLECM001B)
  • Support consumer and community engagement within a health or community service (Competency code CCLSCE002B)
  • Provide consumer and community leadership (Competency code CCLPCL003B)

Delivery mode

The Course in Consumer Leadership is delivered as a 3 day face to face program.

To gain competency, participants are required to undertake up to 18 additional hours of self-directed activity including preparation and assessment.

Frequently Asked Questions (FAQ)

  • How much does the course cost?

    The Course in Consumer Leadership costs $1089.00 per student.

  • What is Continuing Professional Development (CPD)?

    Continuing professional development is the means by which members of the clinical profession maintain, improve and broaden their knowledge, expertise and competence, and develop the personal and professional qualities required throughout their professional lives.

    The CPD cycle involves reviewing practice, identifying learning needs, planning and participating in relevant learning activities, and reflecting on the value of those activities.

  • How many CPD hours/points will I achieve for completing this Program?

    60 CPD Hours.

    For Registered and Enrolled Nurses and Midwives, our recommendation, based on previous student experience for this course is approximately 60 CPD Hours.

    For all other health professionals completing this program, your continuing professional development (CPD) requirements may vary and it is important to remember that it is your responsibility to maintain and register CPD with your professional body. In many instances, your regulatory authority will recognise hours of learning as stated above.

  • How long does the course take?

    The course is delivered over 3 days of face to face delivery; one day per week over three weeks. It is a requirement for students to attend all 3 days of study.

  • Will I gain CPD hours for completing this course?

    Yes. The total hours of learning are 40 hours and completion of this study enables you to claim as many hours in total as it takes you to successfully complete the activity.

  • Do I need to do anything before the course?

    No. Everything you need to complete the course will be provided on the day.

  • Will I need to do assessment work?

    Yes. As a nationally accredited course, we are required to gain evidence of your competency. During the course you will be provided with an assessment portfolio that requires completion.

  • How do I gain evidence of competency?

    To gain competency, you are required to undertake up to 18 additional hours of self-directed activity including preparation and assessment.

  • How long does the assessment take?

    If you commence your assessment immediately after reading the materials or having just completed your face to face sessions, it should take you approximately 18 hours to complete.