Graduate Certificate in Consumer and Community Engagement

4 day course $2860.00 (per student inc gst)

Course Code 10164NAT

Developed by Health Issues Centre, the course is delivered by Health Issues Centre in alliance with its Registered Training Organisation partner the Benchmarque Group.

Health Issues Centre has more than 30 years of expertise in working towards an equitable health system shaped around the needs and interests of consumers, carers and community members. Its core business is encouraging and facilitating consumer involvement in health; developing the skills of consumers, and health and community services staff, to work collaboratively for improved service delivery.

What is consumer engagement?

Consumer engagement is a process and it consists of working in partnership with consumers, carers and community members to:

(a) empower individuals to engage in decision making about their own health and treatment;

and (b) engage consumers in the planning, delivery and evaluation of the services.

This is done by inviting and supporting consumers, carers and community members to be involved in the governance of a health service or organisation;  in the strategic and service planning process of the organisation; and in the planning and implementation of quality and safety improvements.

Health services and organisations across Australia have been asked to engage and partner with consumers and there are currently national and state standards for quality and safety that include consumer engagement or partnering with consumers. For example the Australian Commission for Safety and Quality in Healthcare requires health services and organisations to implement systematic processes for involving consumers in design and redesign of services.

Effective and well-coordinated consumer engagement is challenging and many health services and organisations struggle with the concept of having consumers engaged meaningfully in their service and how to go about it.

The Graduate Certificate in Consumer and Community Engagement delivered by Health Issues Centre enables health services and organisations’ key staff (e.g. quality managers, consumer engagement officers, health promotion officers, consumer consultants) to acquire the advanced skills and knowledge to plan, implement and evaluate consumer engagement.

Participants may enter the qualification if they can demonstrate that they have completed a degree, advanced diploma or diploma in a health consumer related field, or have five years relevant work experience in a health consumer related area.

This course is delivered over four full days (two days in a week and two days after a two weeks break) with additional self-directed course work including preparation and assessment.

Course content

Graduate Certificate in Consumer and Community Engagement consists of four units:

  • Manage operations within a consumer and community engagement framework (Competency code GCCCMO801B)
  • Support consumer and community engagement planning (Competency code GCCCEP802B)
  • Lead the implementation of organisational consumer and community engagement (Competency code GCCCLI803B)
  • Manage and develop systems and structures for consumer and community engagement (Competency code GCCCSS804B)

Delivery mode

Graduate Certificate in Consumer and Community Engagement is delivered as a 4 day face to face program. To gain competency, participants are required to undertake additional self-directed activities and complete work-based assessment tasks.

Frequently Asked Questions (FAQ)

  • How much does the course cost?

    The Graduate Certificate in Consumer Engagement costs $2860.00 per student.

  • How long does the Program take to complete?

    The program will require approximately 215 hours to complete.

  • What is Continuing Professional Development (CPD)?

    Continuing professional development is the means by which members of the clinical profession maintain, improve and broaden their knowledge, expertise and competence, and develop the personal and professional qualities required throughout their professional lives.

    The CPD cycle involves reviewing practice, identifying learning needs, planning and participating in relevant learning activities, and reflecting on the value of those activities.

  • How many CPD hours/points will I achieve for completing this Program?

    As a general guide, one hour of active learning equates to one hour of CPD. It is the responsibility of the individual student to calculate how many hours of active learning have been completed. The hours of active learning estimated above should act as a guide to CPD hours.

  • Do I need to do anything before the course?

    No. Everything you need to complete the course will be provided on the day.

  • Will I need to do assessment work?

    Yes. As a nationally accredited course, we are required to gain evidence of your competency. During the course you will be provided an assessment portfolio that requires completion.

  • How do I gain evidence of competency?

    To gain competency, you are required to undertake a series of small projects and research pieces. The assessment is work-based, providing you with material to plan and implement consumer engagement across the organisation.

  • How long does the assessment take?

    If you commence your assessment immediately after reading the materials or having just completed your face to face sessions, you will be able to complete your work within 4 weeks.

  • How long do I have to complete the assessment?

    18 months. The time is calculated from when a student is provided with online access to their assessment. Within the BenchmarqueIQ platform, students will be provided an initial 12 months to complete and submit all required assessment activities. Friendly email reminders will be sent to students to ensure an assessment is completed on time. At the completion of the 12 month period, students can request up to a maximum of 2 extensions, each extension being for a period of 90 days. If requesting a second extension, the request must be in writing.

  • What if I cannot complete the assessment in the allocated time?

    If the entire 12 month period expires and a final assessment has not been submitted, The Benchmarque Group reserves the right to deem the assessment Not Competent and remove the student from the program.

  • How many times can I submit my assessment?

    If you are deemed Not Yet Competent on your first and second assessment submissions, feedback will be provided. It is very important that you read all the feedback provided. The Assessor will have identified any areas where additional evidence is required or any questions that need to be reviewed and resubmitted. If, after 3 unsuccessful submissions, you are unable to demonstrate competency on your assessment, your assessment will be deemed Not Competent. Feedback will be provided to you and what the possible following steps and outcomes are.

Snapshot

Course Outline

The Graduate Certificate in Consumer and Community Engagement delivered by Health Issues Centre enables health services and organisations’ key staff to acquire the advanced skills and knowledge to plan, implement and evaluate consumer engagement.

Participants may enter the qualification if they can demonstrate that they have completed a degree, advanced diploma or diploma in a health consumer related field, or have five years relevant work experience in a health consumer related area.

This course is delivered over four full days (two days in a week and two days after a two-week break) with additional self-directed course work including preparation and assessment.

Developed by Health Issues Centre, the course is delivered by Health Issues Centre in alliance with its RTO partner The Benchmarque Group.

Learning Outcomes

On successful completion of the course, participants will have the skills and knowledge to:

• Research and review of consumer and community engagement plans
• Develop own consumer and community engagement plan
• Research sources for funding and develop own funding strategies
• Research and develop a strategy for professional development for staff and consumers on consumer engagement
• Undertake community consultations

Units of Competency

• GCCCMO801B Manage operations within a consumer and community engagement framework
• GCCCEP802B Support consumer and community engagement planning
• GCCCLI803B Lead the implementation of organisational consumer and community engagement
• GCCCSS804B Manage and develop systems and structures for consumer and community engagement

Entry Requirements

No entry requirements

Pre Reading

No pre-reading

Course Delivery

• Four (4) day face to face workshop
• In-class activities assessed by facilitator
• Written assessment completed and submitted to assessor for marking

Assessment Requirements

To achieve competency in this course, students must:

• Demonstrate competency through a range of classroom-based case studies and scenarios
• Competently complete an assessment covering essential knowledge and skills.
• Complete a series of workplace activities.

All workplace activities must be completed in accordance with work health and safety standards and all other relevant workplace policies and procedures.

What to expect

The study days are usually scheduled as two (2) blocks of (2) consecutive days and includes morning tea, lunch and afternoon tea breaks.

In most instances food and beverage facilities are available.

The facilitator will deliver the learning content in a blended manner, which requires participation form all students, these include small group workshop activities and discussion groups and presentations

What to bring

All course materials are supplied. Students find having a few different coloured pens and a highlighter can be useful, and eye glasses, if required.

Estimated hours of study (including assessment)

215 hours

Assessment Period

18 Months.

The time is calculated from when a student is provided with online access to their assessment. Within the BenchmarqueIQ platform, students will be provided an initial 12 months to complete and submit all required assessment activities. Friendly email reminders will be sent to students to ensure an assessment is completed on time. At the completion of the 12 month period, students can request up to a maximum of 2 extensions, each extension being for a period of 90 days. If requesting a second extension, the request must be in writing.

If the entire 18 month period expires and a final assessment has not been submitted, The Benchmarque Group reserves the right to deem the assessment Not Competent and remove the student from the program.

CPD Hours

As a general guide, one hour of active learning equates to one hour of CPD. It is the responsibility of the individual student to calculate how many hours of active learning have been completed. The hours of active learning estimated above should act as a guide to CPD hours.

Endorsements

Health Issues centre